Internet is working and our other box in another room is working normally. In addition to the main guide grid, Ignite TV offers the option of viewing program information from the Mini Guide, a streamlined version of the guide that displays on the right-hand side of your screen. So I have an ignite TV box and tonight it suddenly froze and is now stuck on a welcome screen. My ignite box has been stuck on the Welcome screen for nearly an hour now - every so often I will get a black screen, then the Welcome screen comes back again. Really don't want to wait a … Click Tools again. Ensure that all equipment is turned on. Tried to do the WPS pairing but the box is … Make sure "rogers.com" is not listed under "Websites you've added to Compatibility View." Why is my on-screen menu or guide not working properly? Any tips would be most appreciated! A screen grab from an online chat with a Rogers customer service rep Tuesday. And if your Ignite TV boxes are connected wirelessly to the repeaters, they, in turn, will also won't see the internet; or 2) Your ignite TV boxes are still searching for the wifi network created by the Rogers modem. I have restarted the box and my modem several times and the problem still persists. The Mini Guide will display on the right-hand side of your screen. Access the Mini Guide by pressing the right arrow button on your Voice Remote. Follow the on-screen instructions to create an Amazon Prime account and be sure to review the Terms and Conditions. Screen. Close and reopen Internet Explorer. If it is on and the screen is still black, try tuning to channel 03 on your Digital Box (ensure that your TV/VCR are tuned to the correct input setting). Your Television and/or Digital Box may be plugged into an outlet that is controlled by a wall switch. Important: If you have more than one TV in your home, you will need a SmartStream box (with remote) for each TV you’d like to use this service on. Tech Expert Karl Conrad breaks down how Ignite TV compares to other TV services to give the ultimate viewing experience. If the Compatibility View box is checked, click to remove checkmark. Learn more about Ignite SmartStream, a streaming service from Rogers! As stated above, my cable box has been stuck on the screen "Welcome, Connection to your enterntainment experience" with the three dots for about an hour. Press the CBL button on your remote control and then press the Guide or Menu button again. (Rogers) Once your account is created, you can sign in and start watching. Make sure your remote control is in the correct source mode. Been through the whole unplug the power, check the cables, send a signal business and nothing has changed. 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