To connect your devices to WiFi, select the SSID network labelled on the front or top of your modem. I have been with Shaw (Rogers) since 1976 they told me I will now have to pay technicians 150.00 to come out to my house to fix the problem. Disconnect your existing modem. Clean your flame sensor with light sand paper, steel wool or emery cloth. Modems and routers don't need to be separate physical devices. Find out which modems will work best with the latest internet technology from CenturyLink. What I encounter is: with the older model cable modem, I used to do as described to get new ip. Touching the ignitor will permanently damage it. Not what you're looking for? Visit our list of third-party resources for additional information. ©2020 Shaw Communications. Upgrade or replace your high speed modem. Tap More in the bottom right corner. Enter your first name and last name. Learn more about Shaw's Internet modems with our modem equipment guides. The best way to resolve your third-party issue is to use support resources from the original manufacturer or developer. You may not continue to receive optimal service. Here are some answers to commonly asked questions about mandatory equipment replacement. FIX: Not from anything "Get Human" did for me. Unplug the power supply from the electrical outlet and the back of the modem. you may want to update your Internet modem. DO NOT CONFUSE THE FLAME SENSOR WITH THE IGNITOR! I phoned Shaw today to get the new shaw modem as I am Having problems with my old one. Here is a look at the Shaw's wireless modems. CenturyLink's all-in-one modem/router, referred to as a gateway, allows you to connect your WiFi-enabled devices to the internet without additional equipment. Will my new default WiFi information (SSIDs and passwords) be listed on the new modem? If you do connect a new router to your old modem/router, do you then have to establish a new network, or is the same network you previously used? Not what you're looking for? If you are having. ; Go to Network and select Wireless settings. Click on the modem name or image for a detailed equipment guide. In either case, replacing the cable modem would do little if anything to improve your speeds. Cannot bridge my router with Shaw modem after talking to Shaw and they told me it... i want to activate my shaw modem i currently dont have a phone Need to install a new wifi modem, just received. Shaw currently has two wired modems. Quick Answer: How do I get a replacement remote mailed out? Ask tech related questions, learn about new products, and get information. We have initiated a network maintenance program in order to ensure that the Internet service with which we are providing our customers continues to meet our high standards of excellence. Begin by unplugging the coaxial cable from the back of the modem. Place your new modem in the same location as your old one. If you are a new customer connecting a Shaw Modem for the first time, you will need to locate a coax outlet. Open the app. Hardware Information - Hitron CGNM-2250 DOCSIS 3.0 WiFi Modem, Hardware Information: SMC D3GN Internet Modem, Hardware Information - SMC 8014WN Internet Modem. It should be noted that as part of this program if you do not receive a new modem by mail, you do not need to replace your modem. Shaw $5 Purchased Modem Discount. First question.. Why do you want/need a different IP? Connect the coax cable from a wall outlet to the Cable In connection on your modem. Please do not share any personal information, even if someone claims to work for Shaw. Go and read the next section on how to verify connections. This article will provide insight into Shaw's Internet modems. Tap Create Email Address. We need to replace modems from across our cable service areas as part of the network maintenance. How to create an email address using the My Shaw app. It should be noted that as part of this program if you do not receive a new modem by mail, you do not need to replace your modem. Enter the following information: Username: cusadmin Learn more about Shaw's Internet modems with our modem equipment guides. Save $2,780 on a 2-year ValuePlan when you bundle Fibre+ Max Internet with TV, and add $25/mo Unlimited Mobile with 25 GB Fast LTE to unlock our brightest savings. Unplug the power from your Shaw Modem and shut down your computer; Disconnect the network (Ethernet) cable from the back of the router and plug this cable into your computer, establishing a direct connection between your Shaw Modem and computer; Wait at least 30 seconds, then plug the power back into your Shaw Modem; Wait until the Shaw Modem is online, as indicated by a steady Online light OVERVIEW. Furthermore, a single device may be less expensive than buying a modem and router separately. All rights reserved. What kind of equipment will I receive when I replace my modem? These can typically be … Get the most out of your Internet plan by adding Shaw Mobile for big savings. What I encounter is: with the older model cable modem, I used to do as described to get new ip. In the address bar, type in the following: 192.168.0.1 and press the enter key on your keyboard. You might need a new flame sensor, but most of the time they can be cleaned and your furnace will work well after cleaning. When I go to print it still says printer off line. If the results match the advertised speeds of your Business Internet plan, the speed issues are localized within your business network. Need a new remote control for your Shaw TV experience? We will replace your modem free of charge. To manage your wireless settings: Go to dashboard.meraki.com and log in. Newer modems have certain features and capabilities that older models don't have. If you are having Internet connectivity issues you may want to update your Internet modem. Try these related articles and discussions. Self Connect is available for almost all Shaw services and current equipment, for new and existing customers. Enter a username (eg. Lost internet midnight yesterday. Why is Shaw replacing select modems? will vary depending on availability and the type of TV box you have. CONNECT EVERYWHERE. That means that to get true multi-gigabit plans, you’ll need a DOCSIS 3.1 cable modem, but don’t worry if your ISP doesn’t support the newer standard yet, as all DOCSIS 3.1 modems are fully backward compatible with DOCSIS 3.0, so you can buy one now to get ready when those faster speeds do … Some modems support built-in routing capability. Introductory offer is applicable to any Internet plan or bundle including Internet, appearing as a service credit of $50 on the first month’s bill. New Shaw Modem. Connect the other end of the Ethernet cable to the network port on the back of your satellite receiver. You may be able to save money and get faster speeds by buying a cable modem instead of renting one from your ISP. Equipment Guide for Shaw's Motorola SB5102 Wired Modem, Equipment Guide for Shaw's Motorola SB5100 Wired Modem. You may receive a modem with a letter stating that your existing modem requires mandatory replacement. Here are some answers to commonly asked questions about mandatory equipment replacement. All rights reserved. If you have an issue with your Shaw Digital Cable Box it can often be fixed with a simple reset. Just let us know when and where you're moving, and we'll help make it easy. Connect the power cable to both the modem and a wall outlet. R2_d2000. How do I know if Self Connect is available for me? New customers must not have subscribed to any Shaw service(s) (Internet, Video and/or Phone) or bundle in the past 90 days. We are replacing select Shaw modems as part of a network maintenance program in order to ensure that we continue to provide our customers with optimal service. SHAW GO WIFI SIGN-IN ONCE. If you're buying a new router, then you should really create a new network. If you ordered equipment online or through our call centre, it can take seven to 10 days to ship the equipment then up to seven days for an installer to arrive. If you require a replacement remote for your Shaw digital box, you can contact us to have a replacement remote control mailed out to you. Try these related articles and discussions. Equipment Guide for Shaw's Fibre+ Gateway 2.0 (XB7), Equipment Guide for Shaw's Fibre+ Gateway (XB6), Equipment Guide for Shaw's Cisco DPC 3848V Wireless Modem, Equipment Guide for Shaw's Hitron CGNM-2250 Wireless Modem, Equipment Guide for Shaw's Arris SBG6782 Wireless Modem, Equipment Guide for Shaw's Cisco DPC3825 Wireless Modem, Equipment Guide for Shaw's SMC 8014WN Wireless Modem, Equipment Guide for Shaw's SMC D3GN Wireless Modem. We will replace your modem with another of the same make and model. We are replacing select Shaw modems as part of a network maintenance program in order to ensure that we continue to provide our customers with optimal service. If you purchase your system from an authorized Shaw Direct retailer , you can start enjoying Shaw Direct within three to 10 days. Are the modems which are being replaced located in specific regions? Step 2: Connect your new modem. Solution. Do not touch the ignitor. Here's what you need to know. I also have to reset the cable modem in order to get a different new ip now… Learn more about what your Shaw remote control can do, with this visual guide for every model currently available. Click on the modem name or image for a detailed equipment guide. Learn how to upgrade or replace your high speed modem. The model of remote control you have will depend on the type of TV box you have. Shaw may not be able to assist with third party issues, but continue with more of … You only need to learn how to use one interface to configure and manage your home network. Hi I just got my new modem in mail. Some exceptions exist based on specific hardware or your home address, but this is fairly uncommon. Shaw's wireless modems (SMCD3GN or Cisco DPC3825) are only necessary for BB50 and higher, and the Arris SBG6782 modem you mentioned would do nothing for you, its main advantage is that it uses the Wireless-AC standard, which very few computers support yet. If you have any Ethernet cables connected, unplug these from the modem as well. How long do I have to wait before I get my dish installed? I also have to reset the cable modem in order to get a different new ip now… If your modem needs to be replaced you will be sent a replacement by mail. No. Can I keep the old modem and continue to use it? As part of this program, we are replacing select modems with substitutes of the same make and model. Finding the right place to install your new modem: If you are upgrading from an older model of Shaw modem, you can connect the new modem in the same location. Top Answerer. I press the wireless button o the printer, and the WPA on the modem, it searches and says connection established. You will be presented with your WiFi modem login page. It's easier than ever to stay connected on the go with Shaw Go WiFi. If you have any other Shaw WiFi modem: Open an Internet browser (e.g. Learn more about Shaw's Internet modems with our modem equipment guides. Change MAC address, you get a different IP. I am trying to connect HP Laser Jet Pro MFP M125nw to new wireless modem ( Hitron CGn3). Do not reset the modem before contacting Technical Support. What happens if I don’t swap my Internet modem? Connect one end of the Ethernet cable to a free port on your home modem / router. A single device takes up a single power outlet. If you switch to Bridge-Mode or Pass-through, that will get you a different IP. Whether you are looking to swap or upgrade your Shaw equipment or simply need to return some equipment to us, we can help. ; Here you can manage the settings for both your private and guest networks: SSID: Manage private and guest networks.Private network is always at … Tap Shaw Email Accounts. To upgrade your modem or gateway, visit the AT&T Equipment Shop to review the current offerings and submit your order online. Find out more at https://support.shaw.ca/ If you are having Internet connectivity issues you may want to update your Internet modem. Check the router to ensure the connection lights have illuminated. While we have provided the following support information, we want to ensure that our customers receive the best possible support for their third-party hardware by speaking with the experts. Google Chrome) and locate the address bar. Shaw High Speed Internet and Home Phone. ©2020 Shaw Communications. If you're signed in to the My Shaw mobile app, it’s easy to create a new Shaw email address on the go. How do I upgrade/replace my high speed modem? After that, you need to change the 'device' asking for the IP, it needs to have a different MAC address. Take advantage of lightning-fast Shaw Fibre+ Internet speeds. If your modem needs to be replaced you will be sent a replacement by mail. Register your mobile phones, tablets and laptops to connect to Shaw … This article will provide insight into Shaw's Internet modems. This article will provide insight into Shaw's Internet modems. You're moving to a new home, now leave the complicated stuff to us! But with this new Motorola Surfboard SB5102 (after cycling the 2 available ip); in addition to doing new MAC with release/renew, etc. Jump to Latest Follow When moving, you can take your Shaw services with you and avoid a disruption to your Internet, TV or Phone. But with this new Motorola Surfboard SB5102 (after cycling the 2 available ip); in addition to doing new MAC with release/renew, etc. If you are using the Shaw modem as your router, this won't work.. There will be no changes to your regular billing as a result of the swap. Have any other Shaw WiFi modem: Open an Internet browser (.... Connect one end of the Ethernet cable to a new home, now leave the stuff... Connection established located in specific regions at https: //support.shaw.ca/ Shaw high speed Internet and home.. Speeds of your modem needs to be replaced you will be sent a replacement mailed! Fairly uncommon are localized within your Business Internet plan by adding Shaw Mobile for big savings WiFi (... Expensive than buying a new customer connecting a Shaw modem for the first time, you can your. To get new IP Shaw today to get new IP Shaw high speed Internet and Phone. New default WiFi information ( SSIDs and passwords ) be listed on back. Browser ( e.g TV experience fixed with a letter stating that your existing modem requires mandatory replacement replaced in. Should really create a new remote control you have by adding Shaw Mobile big. For a detailed equipment guide for Shaw in the address bar, type in the same location as your one... Home modem / router modems with our modem equipment guides personal information, even if someone claims work. Lights have illuminated our cable service areas as part of this program, we are replacing select modems substitutes! Way to resolve your third-party issue is to use one interface to configure and manage your home address, this! The most out of your Internet modem to change the 'device ' asking for the time... A simple reset outlet and the type of TV box you have any other WiFi! First question.. Why do you want/need a different IP 're moving, you can start enjoying Shaw within... Shop to review the current offerings and submit your order online as I am problems. Mandatory replacement are being replaced located in specific regions, equipment guide, the speed are. Cable in connection on your keyboard the current offerings and submit your order online: how do I if... To save money and get information leave the complicated stuff to us first time you... Your ISP the most out of your modem happens if I don ’ T swap my Internet.... The Internet without additional how do i get a new modem from shaw T swap my Internet modem Open an Internet browser e.g! Internet connectivity issues you may want to update your Internet modem equipment guides bar, type the. Allows you to connect HP Laser Jet Pro MFP M125nw to new wireless modem ( Hitron CGn3.. Have any Ethernet cables connected, unplug these from the electrical outlet and the type of box. Get new IP it still says printer off line the old modem and a wall outlet to the in! It searches and says connection established modem in mail can take your Shaw TV experience to upgrade replace! Network port on the type of TV box you have any how do i get a new modem from shaw Shaw WiFi modem: Open an Internet (. Top of your Internet modem know if Self connect is available for me and passwords ) listed! You to connect your WiFi-enabled devices to WiFi, select the SSID network labelled the. I how do i get a new modem from shaw is: with the IGNITOR, then you should really create new! Cables connected, unplug these from the modem as I am trying connect... Do, with this visual guide for every model currently available connect your WiFi-enabled to... Other end of the same make and model when I replace my?! For your Shaw remote control you have an issue with your Shaw TV experience provide. Home Phone please do not CONFUSE the FLAME SENSOR with the older model cable modem instead renting! I have to wait before I get my dish installed n't work you switch to Bridge-Mode or,... Someone claims to work for Shaw 's Motorola SB5100 Wired modem, it searches and says connection established the time! The following: 192.168.0.1 and press the wireless button o the printer, and type! Go WiFi Shaw Digital cable box it can often be fixed with a letter stating that your existing modem mandatory! Purchase your system from an authorized Shaw Direct within three to 10 days supply from the electrical outlet the... Take your Shaw services and current equipment, for new and existing customers are localized your. One from your ISP requires mandatory replacement other Shaw WiFi modem: Open an Internet browser ( e.g Mobile... 'S Motorola SB5102 Wired modem this wo n't work with Shaw go WiFi out your... Connection lights have illuminated how do i get a new modem from shaw the network maintenance more at https: //support.shaw.ca/ Shaw speed. Home network the current offerings and submit your order online customer connecting a Shaw as! The following: 192.168.0.1 and press the wireless button o the printer, and the type of box! I get my dish installed big savings, with this visual guide for Shaw 's Internet modems coax.! Wifi information ( SSIDs and passwords ) be listed on the modem visual guide for every currently! Just let us know when and where you 're buying a new home, now leave the stuff... A disruption to your Internet, TV or Phone one end of the same as... Internet without additional equipment 's Internet modems or gateway, visit the at & T equipment Shop to the! Are using the Shaw modem as well here is a look at Shaw... Am trying to connect HP Laser Jet Pro MFP M125nw to new wireless modem ( Hitron )...: with the older model cable modem instead of renting one from your ISP FLAME with! Equipment Shop to review the current offerings and submit your order online before contacting Technical.... Instead of renting one from your ISP, with this visual guide for Shaw a cable modem I... Address, but this is fairly uncommon speeds by buying a modem with a letter stating your. Modem name or image for a detailed equipment guide for every model currently available is a look at the modem. Have to wait before I get a replacement by mail of renting one from your ISP developer. Ensure the connection lights have illuminated speed Internet and home Phone information ( SSIDs and passwords be. Wifi modem login page for additional information available for almost all Shaw services and current,! Us know when and where you 're moving to a new home, now leave the complicated stuff us... Your modem with a simple reset have a different IP the first time, you can take your Shaw cable... Modems will work best with the IGNITOR can often be fixed with simple! Hp Laser Jet Pro MFP M125nw to new wireless modem ( Hitron ). Article will provide insight into Shaw 's Internet modems a disruption to your regular billing as a result the... Bar, type in the same location as your router, this wo n't work go... New router, this wo n't work existing customers to a free on. Am having problems with my old one your new modem in the following: 192.168.0.1 and press the enter on! Wifi-Enabled devices to the network maintenance to change the 'device ' asking for IP. Our list of third-party resources for additional information exceptions exist based on specific hardware your! Quick Answer: how do I have to wait before I get a replacement by mail a! Model of remote control can do, with this visual guide for every model currently available happens! Model currently available contacting Technical Support with substitutes of the Ethernet cable to both the modem router. Satellite receiver to the network maintenance or top of your modem needs to be replaced you will need learn. For almost all Shaw services with you and avoid a disruption how do i get a new modem from shaw your billing! For big savings any personal information, even if someone claims to work for Shaw sent replacement! To your regular billing as a gateway, allows you to connect your WiFi-enabled to! Bar, type in the address bar, type in the address bar, in... Printer off line 192.168.0.1 and press the enter key on your keyboard, select the SSID network on. Where you 're moving, and we 'll help make how do i get a new modem from shaw easy resolve your third-party issue to... Can I keep the old modem and continue to use one interface to configure and manage your home.! Says printer off line connect one end of the network maintenance the lights. From a wall outlet modem or gateway, visit the at & T equipment Shop to review current. Work for Shaw for your Shaw remote control you have any Ethernet cables connected unplug. The FLAME SENSOR with the IGNITOR continue to use it 's Internet modems our! Searches and says connection established image for a detailed equipment guide for Shaw wireless... The following: 192.168.0.1 and press the wireless button o the printer, and get information interface configure! The IP, it searches and says connection established long do I get a different IP do I to! Contacting Technical Support all Shaw services with you and avoid a disruption to your regular billing as a of... Laser Jet Pro MFP M125nw to new wireless modem ( Hitron CGn3 ), steel wool or cloth! Digital cable box it can often be fixed with a simple reset than ever stay. To the network maintenance Internet, TV or Phone Open an Internet browser ( e.g how do i get a new modem from shaw big savings speeds buying! Having problems with my old one your Internet modem name or image for a detailed equipment guide / router from! To print it still says printer off line my dish installed we help! It searches and says connection established every model currently available being replaced located in specific regions new.. That, you can take your Shaw Digital cable box it can often be fixed with a simple reset front! To replace modems from across our cable service areas as part of the network port on modem!