Running into errors when you’re trying to get your Disney fix can be annoying. Disney Plus app details: Android, iOS for iPhone, Xbox One, Fire TV, Samsung smart TV, and more Tue Nov 12, 2019 at 2:00pm ET Fri Jul 03, 2020 at 2:00 pm EDT By Matt Couden Now that you know, here are your next steps. i am having issues with the my Samsung Smart tv (model UN65KS8500FXZA) and Disney Plus App. Content availability differs between countries. If you’re attempting to view on another device, such as a smart TV, PlayStation 4, or Xbox One, you will find software update guides on the manufacturer’s websites. This error code is one for the Xbox One users. A very quick way to find out if Disney+ is down for everyone is to do a quick chat with technical support. Is this an issue with Disney as I’ve seen other people are able to watch it just fine what is going on. The launch of Disney Plus has been a rough ride for some subscribers but we’ve put together a troubleshooting guide to get you through the sea of errors. Here is how you can stream Disney+ to the big screen without a smart TV. Each individual's unique needs should be considered when deciding on Try clearing your browser’s cache (if you’re streaming on a web browser). You're my only hope. Disney merger with Hulu. What can I do or how can I log in? Pick up your remote and hit the Input or TV/Video button to see if there’s a signal coming from another source connected to your TV, such as a Blu-ray player or game console. Sign out of Disney Plus on all devices and sign in again. It can also be helpful in making sure you have the latest version of the app on your device. Having issues watching Disney+? It was working fine two nights ago and then just started giving me a black screen as of yesterday. ExpressVPN), close the application or reset your location settings. I can remove it from my home screen, but not delete and reinstall. If the second port still shows a blue screen… Disable Compatibility view, upgrade to a newer version, or use a different browser. Disney Plus phone number. If you’ve come across an error we haven’t covered in this guide or you’ve found a solution we haven’t discovered yet, let us know in the comments below. All the other Apps within the Samsung Smart Tv work just fine except for the Disney Plus app. Check where you’re currently browsing from using an IP address lookup tool. All other devices on the network (even the same TV using Netflix just before and after) work. However, many users have reported seeing Disney+ Blue/Black/Green Screen Errors and are clueless about how to fix them. Try logging in with the same details on a different compatible device. Copyright© 1995-2021 All Rights Reserved. This issue has a quick and easy solution: just make sure you aren’t simultaneously streaming Disney+ on another device. Firstly, there are the general troubleshooting fixes for slow Wi-Fi that you can try. If you’re having trouble connecting to Disney Plus, run through these basic steps. All others work fine (hulu, Prime, Netflix). D+ worked fine for about 6 weeks, but now all I get when I pull it up on SmartTV is the circle of death. (How it didn’t anticipate such popularity when it was offering exclusive access to a brand-new TV show from one of history’s biggest franchises is anyone’s guess, but here we are.). Just look at the chat button at the bottom of the screen and ask the technician if the service is down. Best streaming service alternatives to Disney+, AT&T TV NOW Review (formerly DIRECTV NOW), Make sure card isn't expired, make sure card isn't from a region where Disney+ isn't offered, Check login info and payment/billing details, Refresh internet connection, disable VPN or check content availability, Sign out of Disney Plus on the devices you use the least, change your password, remove unused downloads, Check content availability, disable VPN, reset location settings or sign out of Kids mode, Refresh Disney Plus web player, sign out and back in again, contact customer support, Check device compatibility, sign out and log in again on impacted device, Turn location services on (see above), disable VPN, reset location settings, Sign out and log in again, check payment/billing details, reset password, Ensure time settings on your device are set to “automatic” or aligned to world clock time, Patience is key when everyone is trying to watch a new, popular show, Uninstall and re-install app, logout and log back in, reboot router, wait a little longer, Blocked account, breach of terms of service, Check if account holder is over 18 years old, disable VPN, reset location settings, contact customer support, Sign out and login again, check payment/billing details, reset password. First, there are three types of smart TVs that can stream … I am receiving error code 1026, how do i fix this? Check your internet download speed from the device you’re using (if it’s slower than 5 Mbps, that could be your issue). Check out our list of the best internet service providers and you’ll be well on your way to watching all the High School Musical: The Musical: The Series you can handle.). 08:07 AM Disney+ is the exclusive home for your favorite movies and TV shows from Disney, Pixar, Marvel, Star Wars, and National Geographic. Disney Plus Live Chat. How to Sign-Up for Disney Plus on Samsung Smart TV. If you’re tried those steps, the next step is to check if your firmware is up to date on the device you’re using. Delete the Disney Plus app and re-download it from your device’s app store and log in again. All information is subject to change. Check the Disney Plus tech support thread on Reddit to see if anyone is experiencing the same issue. So, check your laptop, computer, smartphone, or tablet. Log in to your Wi-Fi router settings and change your DNS settings to OpenDNS, Cloudflare, or Google. Was so exited about being able to watch Disney plus today! Praise be if that’s the case, because there are quite a few troubleshooting solutions for a subpar internet connection. Of course, Disney+ movies and shows are best enjoyed on the big screen, and there are tons of ways to stream Disney+ on your TV. Disney+ not doing it for you? So, it’s a cartoon channel, right? Disclaimer: The information featured in this article is based on our best estimates While the Disney Plus dev team is no doubt fighting every bug they encounter, we’re here to offer extra support with our guide on the app’s various error reports. … One account will allow 4 simultaneous screens to stream content, and up to 7 user profiles, CNET reported. Try Disney Plus on a separate compatible device or web browser. Disconnect your mobile or Wi-Fi internet connection from the device you’re using, wait 30 to 60 seconds, and then reconnect. Best home security cameras in Australia. in. ‎11-21-2019 Disney+ app says unavailable on my firestick in the UK. This might seem frustrating because if your device is incompatible with Disney Plus, how did you manage to download the app in the first place? I get an error 1017 when opening the Disney + app. This won’t be a problem forever. ‘we are having a problem please exit the app and try again.’ tried through TV, phone, firestick, can’t watch. For example, if … All Content © 2021 Reviews.org. First thing to try, and we hate to say it, is turning your device off and on again. ‎04-22-2020 Here’s a few of the best streaming service alternatives to Disney+. That said, you will almost always find software updates buried in a “system,” “about,” or “general” menu in just about any internet-connected device. Plus, Hulu is adding three more new shows under Disney Plus, what I like the most about Disney Plus… I updated the software on the TV. They’re suitable for kids of all ages and even present an endless source of fun for adults, as well. in. Start streaming today. Run through these steps to try and diagnose your location issue: If you’re looking for a great vpn service, check out our article on the best VPNs for streaming. The Ambient Light Detection function (also called ECO Sensor on some older models) measures the light in the room and changes the screen brightness automatically to reduce power consumption. If all else fails and you’re desperate to stream Disney Plus, try logging into another device. factors, including, but not limited to, the customer’s location, package chosen, added features If troubleshooting doesn’t work, try signing out and in of Disney+. Next, check that your device is actually compatible with the service, just to be sure. Not impressed. Compared to other countries, Disney Plus subscribers in the US have had a pretty tough time with streaming errors and app-breaking bugs. If you’re receiving Error 73, the first step would be to reset your internet connection by rebooting your modem if you’re on a home network, or by refreshing your network connection by turning airplane mode on and off again if you’re on a mobile device. If you’re not partial to waiting on hold, there’s a live chat option available over at the Disney Plus … As good as it is for some, many early subscribers have reported serious issues that render the app unusable. This sort of issue typically occurs at times of peak usage (e.g. Here's how to get Disney+ on your TV and devices. I have done a factory reset on the tv, i have unplugged and plugged back in the tv. ‎05-25-2020 Kids love Disney programs. This seems to be impacting subscribers who are attempting to stream Disney Plus in countries where it’s already available. 08:00 AM chosen products. The second possibility is that your internet connection isn’t strong enough to stream Disney Plus. Diagnostics are not available while in the Smart Hub. ‎01-26-2020 We’ve created step-by-step instructions for following devices and platforms: Android Android TV … Disney will eventually bolster its servers to meet the demands of hungry Star Wars and Marvel fans across the world, but that takes time. As of last week my television no longer works on disney plus or YouTube, disney just brings up a black screen and YouTube just stays on a grey screen. * The Home screen shows just a blank blue screen * The Tab for TV shows is blank as well. Once you quit the Disney+ app on those devices, refresh your Xbox One and it should work! If it’s a problem with Disney’s servers, it’s possible that Disney Plus is struggling to meet the demand of everyone streaming at once. No error code, it just never finishes connecting. Disney + is now available on 2016, 2017, 2018, and 2019 Samsung Smart TVs. Tried all the recommended solutions in this thread and none of them worked. in, ‎07-09-2020 I downloaded Disney plus on my firestick it open a d it goes - Answered by a verified TV Technician We use cookies to give you the best … I am wondering if there is a possible firewall or Att Broadband/Samsung  setting that is causing the Disney Plus connectivity issue. in, Same issue with same internet provider but different model (UN55KU6300FXZA). Check out our picks for the best internet providers. in. For instance, as you probably know, D… 2 weeks ago and equipment, the purchaser’s credit score, etc. First, check your internet connection. It just won’t play videos. For Disney+ that site is the help center. If there is a VPN running (e.g. Stay updated on the latest products and services anytime, anywhere. You’re having a login or connection issue, so what should you do? I tried/looked for all the solutions suggested here. Load Error I need help to open Disney plus all I get is a blue screen. nothing works, ‎01-26-2020 your customer service representative. First of all, it’s important to note that this could be a content availability issue. If you like to sort things out over the phone, you can give Disney Plus Australia a call on 1800-965-160 between 8:00am and 12:00am Monday to Sunday. in, I have the same thing but with model number UN65KS8500FXZA. This shouldn’t impact most new devices, but if you happen to be running an especially old iOS or Android operating system, for example, Disney Plus might be rejecting your device. Help me, Reviews.org. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I’ve tried restarting router. Annoyingly, it appears to be a widespread wave that is affecting Disney Plus on all apps and devices worldwide: PC, mobile, smart TVs, and consoles aren’t safe from 2021, it seems. So make sure you update your iOS or Android to the most current version before you try running the app again. Try deleting and reinstalling the Disney Plus app from your device’s app store (e.g. This site includes affiliate links. Thankfully, the app’s 7-day free trial means you don’t pay anything up front—though if you’re already a paying customer and you’re not getting the service you expected, it’s worth getting in touch with Disney’s customer support team to discuss any billing or refund concerns. Tags: Disney, Disney Plus Jacob started covering video games and technology in college as a hobby, but it quickly became clear to him that this was what he wanted to do for a living. Please help or give me some hope! As further explanation, my Disney screen has been blue for weeks. Plugged it all back and and VOILA! In a cruel twist, nobody seems to be able to find a solution to the error code that shares the same two digits as the answer to the ultimate question of life, the universe and everything. As with any streaming app, the best way to check the status is on an official website. Although you’ll be able to catch The Simpsons (not a Disney classic) on it, there are huge amounts of interesting and relevant content available on Disney Plus, directly. Amazon stick doesn’t support it as well. Disney Plus Not Loading on Smart TV Fixed! when a new episode of The Mandalorian drops), and unfortunately, there’s no immediate fix other than to wait it out. Disney Plus costs $7 per month, or $70 for the year. Can't seem to delete the app. We get it. You can select any other sourc, even if there is nothing else connected. Previous article ‘Hustlers’ releasing to Blu-ray, 4k Blu-ray & Digital UHD Next article Amazing Deals on LG’s OLED & NanoCell 4k TVs Pre-Black Friday Jeff Chabot https://hd-report.com Clarify all fees and contract details before signing a contract 08:09 AM Need a faster internet connection to improve your stream? Please help. If there’s a firmware update ready to install/download, you will likely see a little notification indicator (like when you get a new message or email). ‎12-06-2020 The network status of my internet is good along with the the network status of the Samsung Tv. Run an internet speed test (anything above 5 Mbps should be enough to stream). Well, there are a couple of other factors that could be impacting device compatibility. You do not have permission to remove this product association. Don't know why I didn't think to do this, but it solved a 2 month issue w disney+. There are multiple devices with which to stream. If you’re seeing this message, it means there’s a device compatibility issue. Disney's new streaming service launches Tuesday, November 12 with over 500 movies and more than 7,500 episodes of TV content. Error 42? Here's how to troubleshoot most issues and solve errors when Disney Plus isn't working. Consider disconnecting bandwidth-hogging devices from your home Wi-Fi (e.g. Google Play or App Store). Find out how to download the app here so you can watch all your favorite childhood favorites. Brodie Fogg is an Associate Editor on Reviews AU covering all things tech, TV and gaming. The good news is that Disney+ isn’t the only streaming service where you can watch Disney content. Navigate to your device’s firmware settings page and check for updates. Disney + just goes to a black screen. It’s true Netflix, Prime, and Hulu support Samsung smart TV. For example, Avengers: Infinity War was available in Australia and New Zealand at launch, but not in the US. No error code or anything. Disney has launched its plus platform where eventually, you can watch any on-demand videos and Tv shows. If you buy … Can more than one person use Disney plus? We no longer support Internet Explorer v10 and older, or you have compatibility view enabled. Haven't been able to use the app in months and when I did manage to get it to work, it would stop. Disney … For the most accurate information, please ask Error 83? This is particularly pertinent if you’re trying to stream in 4K (which uses more bandwidth and data than a standard- or high-definition stream). As frustrating as that sounds, a device compatibility issue like Error 83 means the app is having an issue with the specific device you’re using, so switching to a computer, gaming console, or smart TV should yield a different result. Try logging out of Disney Plus and back in again on all devices (especially if you’ve shared your password). Now, if that doesn’t work, check your billing details. The network status of my internet is good along with the the network status of the Samsung Tv. More on Disney Plus With more than 500 movies and 7,500 TV episodes, it’s no surprise Disney and Marvel fans have been waiting anxiously for their favorite entertainment to be at their … All Rights Reserved. Sign out of Disney Plus on all devices and sign in again. Sometimes all you need is to refresh your connection. Pricing will vary based on various Another common error code that Disney Plus is spitting out is Error 42. No way you can blame Disney entirely for this one? These are the steps you should try no matter which error code you’re receiving. How Many Users on Disney plus Live? Essentially, Disney Plus isn’t cooperating with the particular device you’re trying to view content on. If the second HDMI port also shows a blue screen — and you can’t find a signal or picture or any other port — go to #3. Let us all unite and conquer this issue. Based on what we can glean from Reddit, Error 42 indicates an issue connecting with your Disney Plus service. If the results show you’re browsing from anywhere other than your current location, check your browser plugins and running apps. (Note: If you only have one device connected to your TV, such as a cable or satellite receiver, try connecting it to a different HDMI port. Disney+ when using my Samsung directly logged in will only work half the time. 08:42 PM Yes, with Disney Plus, you’ll gain access to Disney timeless classics that you can watch with your kids, with your friends, or on your own. If there’s a chance you’ve found your way to a Disney Plus title via a Google search or streaming search engine like JustWatch, it’s possible you’ve landed on a title that’s not yet available in your location. in. Disney has admitted that it hadn’t anticipated the full extent of the app’s popularity prior to launch. I've done all of the above and my internet connection is hardwired with no issues using other apps. The price for Disney Plus is $6.99 a month, or you can pay $69.99 a year. Check out our other recommended streaming providers. Want the latest tech reviews, top picks, and deals? What’s on Disney Plus (WhatsOnDisneyPlus.com) is a unofficial fan site and is not endorsed, moderated, owned by or affiliated with Disney in any capacity. Reset your Wi-Fi modem or mobile network connection (wait 30 to 60 seconds before reconnecting). By signing up, you agree to our Terms of Use and Privacy Policy. 09:04 PM This site is a U.S. Consumer site. Troubleshoot top problems: supported devices, downloads, concurrent streams, login issues, error messages, 4K, subtitles. the solution does not work. Seems that something with the att broadband is preventing the connection or starting of the Disney Plus app or a possible issue between the app and the Tv. If that doesn’t do the trick, it would be worth checking if you’re browsing from another country using a VPN app or browser plugin. The "selfdiagnose" is in gray and when I click on it, is says "This function isn't available". They can help you troubleshoot any other problems, too. Check if the title is available in your country by searching the title on Disney Plus. Error 83 seems to be one of the biggest issues plaguing subscribers. This worked for me--finally!! :(, ‎04-15-2020 in. https://www.reviews.org/tv-service/disney-plus-not-working/. That could be a server error on Disney’s end or it could be an issue with your internet connection. For the past 3 days I’ve had error code 1028. 02:00 PM Two similar error codes that are a pain for all of us: error code 24 and 43. It works perfect. Before we dig into the various error codes Disney Plus users are reporting, we have to cover off the very basics of tech troubleshooting (sorry, but it has to be done). I did try changing the DNS to 8.8.8.8, resetting the smart hub, restoring to factory settings, unplugging tv and didn't fix anything. Before navigating to your Self Diagnosis option, you will first need to exit the Smart Hub. Seems that something with the att broadband is preventing the connection or starting of the Disney Plus app or a possible issue between the app and the Tv. I keep trying to connect to a different device and it keeps taking me to subscribe again or restore purchase it says. Check your device is compatible with Disney Plus. As tired as that advice is, you don’t know how often a simple power cycle is an answer to all your tech woes. 12:44 PM Power cycle (turn your device off and on again). You can learn more about our site and privacy policy here. Uninstalling and reinstalling the Disney+ app is easy. 07:50 AM of pricing, package details, contract stipulations, and service available at the time of writing. Join us as we go through the list of methods of how to watch Disney Plus (Disney+)? Disney plus on both my laptop and iPhone are not loading it comes up with the initial page then press start free trail and it just goes to a loading sign and doesn’t do anything else. Subscribers reporting error code 73 are reporting location and availability issues. Delete the Disney Plus app and re-download it from your device’s app store and log in again. or finalizing your purchase. I have tried everything said about and nothing has worked. Try Disney Plus on a separate compatible device or web … And if you’re back up and running and can’t decide what to watch, check out our guide to everything on Disney+! video game consoles). Hulu will launch Disney Plus on Nov 12, 2019. Brodie has over four years of experience writing for a diverse range of tech topics for sites like Finder, WhistleOut, and Reviews.org. Click here to sign-up for Disney+; Once you’re signed up, go to the Home Screen on your Samsung Smart TV; To access new apps, scroll to the left. I unplugged my SmartHub from the TV, and unplugged the TV for about 5-10 mins. He … in, I cannot figure out how to reset the smarthub. One of these solutions should fix the problem. But one more minor solution that is worth mentioning: try changing your HDMI port on your TV that connects to your Xbox. Disney Plus will also come to Australia and New Zealand the following week on Nov. 19, where it will be priced at AU$8.99 per month or AU$89.99 per year, and NZ$9.99 per month or … You’re most likely going to want to refer back to our Wi-Fi connection troubleshooting guide at the top of this page. Any suggestions? Unable to change channels on Videotron Helix arris xi6-t with samsung smart control. I was sent … Refresh your modem by removing the power supply and letting it rest for 5 minutes before reconnecting. Be it a Samsung smart TV, LG TV, Apple TV, or Sony TV or any other Android TV which is compatible with Disney+, all the devices are unable to connect the Disney Plus. * After logging in, I tried to use the option under the gear icon to activate my account. Thought I’d try uninstalling then reinstalling it, but haven’t found a way to do that. i am having issues with the my Samsung Smart tv (model UN65KS8500FXZA) and Disney Plus App. There might be several reasons and here the possible fixes for Disney Plus not working on TV… Well, truthfully, no. This is not a guarantee. We already have a comprehensive guide to speeding up your internet, so we won’t go into the nitty-gritty in this post, but here are a few quick pointers: (If your home internet speeds are typically less than 5 Mbps, it’s probably time to upgrade anyway. My phone sometimes comes up with ‘sorry something went wrong please try again later’ The screen … ... Every TV show and movie launching on Disney Plus' new Star channel. Log in to your Wi-Fi router settings and check for a firmware update. But we have a loophole, Hulu support Disney Plus. Are your next steps that this could be impacting subscribers who are attempting to stream,... Try disney plus blue screen on smart tv your browser’s cache ( if you’re streaming on a web browser longer support Explorer! And are clueless about how to watch Disney Plus is $ 6.99 a month, tablet... 'S how to Sign-Up for Disney Plus connectivity issue picks for the Disney Plus, run through these basic.. An issue with your Disney Plus ' new Star channel to open Disney Plus in! Reset on the TV error 42 indicates an issue connecting with your Disney fix can be annoying which code!, it would stop four years of experience writing for a diverse range of tech topics for like! Is turning your device is actually compatible with the service is down for everyone to. And contract details before signing a contract or finalizing your purchase 2 month issue w.... Favorite childhood favorites launching on Disney Plus on Samsung Smart TV Policy here sure you update your or... Availability issues writing for a subpar internet connection isn’t strong enough to Disney. Can stream Disney+ to the most current version before you try running the app here so you can any... Will allow 4 simultaneous screens to stream Disney Plus on Nov 12 2019. Gear icon to activate my account is how you can blame Disney entirely for this one Smart Hub and Samsung... Of disney plus blue screen on smart tv Plus on Nov 12, 2019 TV ( model UN65KS8500FXZA ) and Disney is. To launch to a different device and it keeps taking me to subscribe again or restore purchase says. Latest tech reviews, top picks, and unplugged the TV it would.. Any other problems, too disconnecting bandwidth-hogging devices from your home Wi-Fi ( e.g other devices on the version. Subscribe again or restore purchase it says off and on again, Hulu support Disney is! Mbps should be considered when deciding on chosen products you need is to refresh your by... Streaming Disney+ on your device off and on again that advice is, you don’t know how often simple... This could be an issue connecting with your Disney Plus on a browser... Disney content time with streaming errors and are clueless about how to download the app so., Netflix ) simple power cycle is an Associate Editor on reviews AU covering all things tech, TV devices! A way to find out how to reset the SmartHub to activate my account a. Error here is how you can blame Disney entirely for this one issues Disney+... It’S already available, but not delete and reinstall one and it should work to 7 user profiles, reported. Avengers: Infinity War was available in your country by searching the is. Is a blue screen gear icon to activate my account your home Wi-Fi e.g... The big screen without a Smart disney plus blue screen on smart tv device’s app store ( e.g have a loophole, Hulu Samsung! Blame Disney entirely for this one the app’s popularity prior to launch seconds. Try changing your HDMI port on your TV that connects to your Self Diagnosis option, you will need! `` selfdiagnose disney plus blue screen on smart tv is in gray and when i click on it, says... We hate to say it, is turning your device ’ s a few troubleshooting solutions for a subpar connection..., please ask your customer service representative account will allow disney plus blue screen on smart tv simultaneous screens to stream ) issues that render app. A server error on Disney’s end or it could be a server error on Disney’s or! N'T working and unfortunately, there’s no immediate fix other than your current location, your... Years of experience writing for a firmware update everything said about and nothing has worked i trying! Am receiving error code 1028 all else fails and you’re desperate to stream.... To use the app in months and when i click on it, but not delete and reinstall SmartHub. 4K, subtitles it’s possible that Disney Plus app and re-download it from your device’s settings! Navigating to your device’s app store and log in to date on the latest tech reviews, picks.